Contact support
How to reach SignGlasses support by text, email, or live chat, and when the team is available.
For an urgent issue, send a text. Texts get a faster response than email.
Text
Text (801) 477-7958. This number is text-only, so calls to it do not connect.
- Technical support, for anything that is not working: techsupport@signglasses.com
- Scheduling, for booking, rescheduling, or cancelling sessions: ops@signglasses.com
In SignGlasses
Select Support in the sidebar. The Support page lists these contact options, the office hours, and a link to the help articles.
During a session on SignGlasses, select Support on the control bar. The Support panel shows the text number and the technical support email. If it also shows Start a live chat, select it to chat with support. Include your name and the kind of help you need in your first message.
Office hours
Support is available 6:30 am to 6:30 pm Mountain Time, Monday to Friday.
On-call support is available outside these hours, but responses may be slower. Non-urgent questions are answered on the next business day.